BAOLAB Terms & Conditions

1. Service Description

BAOLAB provides remote technical assistance to enable Android Debug Bridge (ADB) on compatible BYD and Denza infotainment systems. During a scheduled session, BAOLAB completes the parts of the enablement process within our control and provides instructions for any required vehicle-side steps.

Once BAOLAB's part has succeeded and the required vehicle-side interface is available, the remaining vehicle-side steps are customer-controlled. BAOLAB provides guidance for these steps, guidance on installing compatible third-party applications, and email support for service-related questions. Any additional support included in the selected service package is described on the product page at purchase.

The live remote session usually takes around five minutes once both parties are online and the vehicle is ready. This is an estimate, not a deadline; preparation, scheduling and troubleshooting may take longer.

The service is limited to infotainment configuration. It does not include rooting, firmware modification, CAN-bus modification, or modification of braking, steering, battery, drivetrain or safety hardware. It does not include installation of specific applications on your behalf or ongoing support for third-party applications unless expressly included in your purchased package.

BAOLAB is an independent aftermarket provider and is not affiliated with, endorsed by, sponsored by, authorised by, or acting on behalf of BYD or Denza. References to vehicle-side functions or interfaces describe technical functionality only and do not imply manufacturer endorsement or authorisation of BAOLAB.

2. Eligibility

To use the service, you must:

• Own the vehicle or have the owner's authorisation to request the service.
• Have a compatible vehicle and infotainment configuration that supports the required ADB enablement process.
• Be able to access the required vehicle-side interface and complete the required steps on the vehicle.
• Prepare a stable internet connection on the vehicle and keep it connected during required online steps until the result is received.
• Be available at the agreed session time and able to follow the instructions.
• Be at least 18 years old or have parental consent.

Check compatibility before purchasing and tell us if the vehicle's configuration changes before the session. A pre-service compatibility check is not a guarantee that enablement will succeed in every configuration.

3. Service Process & Completion

3.1 Session and Vehicle-Side Steps

1. Purchase the service and arrange a session with BAOLAB.
2. Prepare your vehicle and connect its infotainment system to stable internet.
3. Follow BAOLAB's instructions during the scheduled session and provide requested session information only when instructed.
4. BAOLAB completes the portion of the supported ADB enablement process within our control.
5. You complete any required vehicle-side steps as instructed.

Certain session steps and session information may be time-sensitive. Follow BAOLAB's instructions and do not refresh, restart, exit or repeat a required vehicle-side process, or replace session information, unless instructed. Provide session information only when requested.

Time-sensitive session steps are separate from the vehicle-side interface once available. Once the required vehicle-side interface becomes available, it does not close merely because time passes. It remains available until you deliberately exit it, return to the home interface, power off or restart the vehicle/head unit, or otherwise cause the session or interface to end. There is no requirement to complete the remaining vehicle-side steps before an elapsed-time interface timeout.

Connectivity is important during required online steps: a loss of internet may prevent a successfully processed result from reaching the vehicle. This is different from a vehicle-side interface timing out. Customer-side interruptions are addressed in section 4.4.

3.2 Completion and Customer Silence

BAOLAB's portion of the service is complete when the steps under our control have been successfully performed and the customer has received the access and instructions required to complete any remaining vehicle-side steps. The remaining vehicle-side steps are customer-controlled. Merely starting a session or sending session information is not proof that our work succeeded.

Where our part has succeeded, the customer has received the necessary vehicle-side access and instructions, and the customer then stops responding or leaves without reporting a BAOLAB-side technical failure, we may reasonably treat the session as completed or customer-abandoned rather than an unresolved BAOLAB failure. A final confirmation email is not the sole requirement for completion.

We will consider the available session information and any technical problem reported by the customer; silence alone does not establish successful performance or receipt of vehicle-side access. There is no fixed short response deadline under this clause. A session paused before successful completion of our part is not automatically completed or abandoned. Contact us if an issue becomes apparent later; this clause does not remove the Money Back Guarantee or rights that cannot lawfully be excluded.

4. Payment, Pricing & Money Back Guarantee

4.1 Price and Payment

The price and inclusions are those shown for your selected service or bundle when you purchase. Payment is required before the service begins. Prices and payments are in Australian dollars (AUD), including GST where applicable. A bundle covers only the vehicles included in that purchase.

4.2 Cancellation Before the Session

You receive a full refund if you cancel at least 24 hours before the scheduled session. Contact us if you need to cancel or reschedule later; this clause does not limit the Money Back Guarantee or your rights under applicable law.

4.3 Initial Paid-Service Money Back Guarantee

If BAOLAB cannot successfully complete the portion of the ADB enablement process under our control during the original paid session for reasons other than a customer-side interruption described in section 4.4, you receive a full refund of the price paid for that service.

Merely starting the session or sending session information does not, by itself, establish successful performance or remove your entitlement to a refund. We distinguish an unsuccessful BAOLAB-controlled part of the enablement process from an interruption of the customer-controlled steps after our part has succeeded.

The initial paid-service Money Back Guarantee and the six-month complimentary re-activation benefit in section 7 are separate. Later loss of ADB access is assessed under section 7 and applicable law; it is not automatically a failure of the original session.

Bring a Mate / two-vehicle bundle: Each of the two original vehicle sessions is exactly 50% of the bundle price for this initial Money Back Guarantee. Eligibility is assessed independently for each original vehicle using the BAOLAB-controlled enablement and customer-side interruption rules above and in section 4.4. Each qualifying vehicle session refunds 50% of the bundle price:

• If both vehicle sessions qualify for this guarantee, we refund 100% of the bundle price.
• If one vehicle session qualifies, we refund 50% of the bundle price.
• If neither vehicle session qualifies, there is no refund under this initial Money Back Guarantee.

A customer-side interruption or other non-qualifying outcome on the other vehicle does not create additional refund eligibility. A customer's abandonment, connectivity interruption or failure to follow instructions does not, by itself, make that vehicle's session eligible for this guarantee. These bundle rules do not limit rights or remedies that cannot lawfully be excluded.

Approved ADB service refunds are issued to the original payment method. Your payment provider or bank may take additional time to process and post the refund. This does not limit any remedy or timing requirement under applicable law.

4.4 Customer-Side Interruptions and Repeat Sessions

Where BAOLAB has successfully performed the steps under our control, a failure to finish caused solely by a customer-side interruption is not automatically a BAOLAB service failure. Relevant examples include:

• During a required online step, the vehicle losing internet or an unstable Wi-Fi/hotspot connection preventing the successful result from reaching the vehicle.
• After entering the required vehicle-side interface, deliberately exiting it or returning to the home interface before completing the instructed steps.
• Powering off or restarting the vehicle/head unit, or otherwise making it unavailable.
• Leaving, becoming unavailable or abandoning the scheduled session.
• Failing to follow the instructions or complete the required vehicle-side steps.
• Another customer-side act or omission outside BAOLAB's reasonable control that prevents completion.

We will consider the available evidence of successful performance of the steps under our control and the cause of any interruption. We will not treat an unsuccessful enablement process as successful merely because session information was submitted or processed. Sending incorrect or unsuitable session information before our part succeeds may require the session to be paused and corrected information requested; it is not proof that our work was completed.

Where a repeat enablement attempt or an additional session is required solely because of a customer-side interruption, BAOLAB may require a new session to be booked. No separate repeat-session fee is set by these Terms. If a fee is introduced, it will be disclosed before the repeat session is booked.

BAOLAB may choose to provide an additional enablement attempt or rescheduled session at no charge. Providing that goodwill assistance does not create an entitlement to complimentary repeat attempts in future circumstances. Nothing in this clause removes the initial Money Back Guarantee where it applies, or any right or remedy that cannot lawfully be excluded.

5. Your Responsibilities

You are responsible for having the owner's authorisation, preparing the vehicle and its internet connection, remaining available for the agreed session, and following the instructions for the customer-controlled steps. Tell us if the vehicle loses connection, restarts, exits the required interface or shows an error.

You decide whether to enable ADB and which third-party applications to install. You are responsible for your use of those applications and compliance with applicable laws. You must not request or use the service for an unlawful purpose.

Enabling ADB and using third-party applications may affect manufacturer warranty, servicing, diagnostics, system stability, privacy, cybersecurity or future support. Read the service information and consult your manufacturer or dealer if you need advice about their policies.

6. Limitation of Liability

This section is subject to the Money Back Guarantee and all rights and remedies that cannot lawfully be excluded.

6.1 Third-Party Applications

BAOLAB does not control third-party applications and does not guarantee their functionality, reliability, compatibility, security or continued availability. To the extent permitted by law, we are not responsible for application-caused data loss, corruption, vulnerabilities, performance issues or damage to the infotainment system. This does not exclude responsibility that applicable law places on BAOLAB for our own service.

6.2 Manufacturer Warranty and Support

ADB access may affect the manufacturer's warranty or support arrangements. We cannot determine or guarantee how a manufacturer or dealer will treat a particular vehicle. Consult them before proceeding if this is important to you. Your rights under applicable consumer law are not removed by this notice.

6.3 Service Limitations

ADB persistence varies with the vehicle's hardware, software, firmware and configuration. Some configurations retain access through restarts or updates; others may lose access after a reboot, factory reset or update.

OTA updates and other manufacturer or platform changes may affect ADB access, relevant system interfaces, software behaviour or the methods used for enablement and re-activation. Manufacturers control the underlying platform and may change, restrict or remove these functions or services.

BAOLAB does not guarantee permanent ADB access, compatibility with every third-party application, or permanent availability of any particular enablement or re-activation method. We do not promise that every future manufacturer change can be overcome. This does not limit the initial Money Back Guarantee in section 4.3, the complimentary benefit described in section 7, or rights that cannot lawfully be excluded.

6.4 Maximum Liability

To the extent permitted by law, our total liability for claims arising from or related to this service is limited to the amount paid for that service. This limitation does not restrict the Money Back Guarantee or any liability, right or remedy that cannot lawfully be limited.

6.5 Exclusion of Damages

To the extent permitted by law, we exclude liability for indirect, incidental, special, consequential or punitive damages, and loss of profits, data, use, goodwill or other intangible losses arising from third-party applications, manufacturer warranty decisions or vehicle software updates outside our control. This exclusion does not apply to liability, rights or remedies that cannot lawfully be excluded.

7. Six-Month Complimentary Re-activation — Fair Use

7.1 Benefit and Period

If ADB access is later lost within six months after successful completion of the original qualifying paid service, BAOLAB will provide complimentary re-activation with priority scheduling where a compatible BAOLAB-supported method remains reasonably available, subject to this section. Priority scheduling does not promise an immediate session; we arrange a time when both parties are available.

The six-month period is measured from successful completion of the original service, assessed under section 3.2, not solely from a final customer confirmation email. A successfully processed session result that did not reach the vehicle is handled under section 4.4 rather than treated as completed solely to start this period.

7.2 Original Vehicle and Order Only

The benefit applies only to the original qualifying vehicle included in the eligible order. It is non-transferable and must not be resold, shared with third parties or used to enable a different vehicle. Do not submit session credentials, codes or other enablement information for another vehicle or third party under your order.

For a bundle expressly covering two vehicles, each of those original vehicles has its own benefit and six-month period following its original service completion. The original owners may participate as arranged under that bundle; this does not authorise substitution of vehicles, resale or transfer of coverage.

7.3 Reasonable Diagnostics and Verification

We may request reasonable information relevant to diagnosing the loss of access, confirming coverage or checking that a supported method is available. Depending on the issue, this may include order details, vehicle model, infotainment UI/software/firmware versions, current ADB status, relevant network or IP information, screenshots or error messages, and whether BYD ADB Rescue was installed and configured.

Requests will be limited to information reasonably relevant to the issue or eligibility. You may remove unrelated private information from screenshots. We do not require unrelated personal data, account passwords or unrestricted access to your device. Installing BYD ADB Rescue is recommended where compatible; failure to install it does not, by itself, remove this benefit.

7.4 Cooperation and Re-activation Workflow

You must reasonably cooperate with diagnosis, follow the instructions and the supported re-activation process, prepare any required vehicle connectivity, and be available during agreed sessions. Provide requested session information only when BAOLAB asks for it, and follow the process specified for your own eligible vehicle.

If required information, connectivity or cooperation is missing, we may temporarily pause assistance or reschedule while those requirements are addressed. We will explain what is needed to continue. This is not an automatic cancellation of the benefit.

7.5 Fair Use and Confirmed Misuse

If we have reasonable grounds to believe an order or benefit is being used for another vehicle, unauthorised transfer, sharing or resale, we may temporarily pause the request for reasonable verification. We will explain the concern and give the customer a reasonable opportunity to clarify it.

Confirmed misuse, unauthorised transfer or resale may result in withdrawal of the complimentary benefit associated with that misuse. Suspicion alone does not justify permanent withdrawal, and this clause does not remove rights under the initial Money Back Guarantee or applicable law.

7.6 Manufacturer and Platform Changes

Vehicle manufacturers may change, restrict or remove ADB functionality, relevant system interfaces, software behaviour or methods used for enablement and re-activation. If a compatible BAOLAB-supported re-activation method is no longer reasonably available for the vehicle, we will explain that limitation. The benefit does not promise a new method or that every manufacturer change can be overcome.

This aftercare benefit is separate from the original paid-service Money Back Guarantee. Its conditions do not exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

8. Indemnification

To the extent permitted by law, you agree to indemnify BAOLAB and its officers, directors, employees and agents against third-party claims, liabilities, losses and reasonable legal expenses to the extent caused by your unlawful use of the service, breach of these Terms, or misuse of third-party applications that causes damage to a vehicle or third-party property. This does not require you to indemnify us for loss caused by BAOLAB's own acts or omissions, or affect rights that cannot lawfully be excluded.

9. ADB Enablement Disclaimer

ADB enablement and third-party applications may affect vehicle warranty, software updates, system stability and future manufacturer or dealer support. BAOLAB cannot guarantee that enablement is undetectable, warranty-safe or support-safe, or that future servicing, diagnostics and updates will be unaffected.

The service is customer-requested infotainment configuration, with the BAOLAB-controlled and customer-controlled steps described in section 3. BAOLAB does not control manufacturer policies, future platform changes or third-party software. These limitations do not remove our responsibility for our own service, the Money Back Guarantee or rights that cannot lawfully be excluded.

10. Product Information

We endeavour to keep product descriptions, images and specifications accurate and current. Product colours may vary slightly from displayed images because of screen settings, lighting or manufacturing batches. Contact us before purchasing if a specification or fitment detail is important to you. Nothing in this section excludes any right relating to inaccurate or misleading product information.

11. Pricing & Payment

Product prices are displayed and transactions are processed in Australian dollars (AUD), including GST where applicable. Payment is required at purchase. Applicable shipping charges are shown before you complete checkout.

12. Shipping & Delivery

Shipping and delivery estimates depend on the product, fulfilment location and destination. Refer to the product information and our Shipping page for the estimates provided when you order. Ordinary orders are typically processed within 1–3 business days; passenger-screen pre-orders follow the separate process in section 13.

We ship physical products within Australia. Free shipping within Australia applies to orders over $99 AUD. Contact us before ordering for international shipping; availability must be confirmed for the particular product and destination. Digital services are delivered remotely and require no physical shipping.

Delivery times are estimates and may be affected by regional or remote destinations, customs, manufacturing or carrier delays. We will advise you of significant changes to an expected delivery schedule. This does not remove any remedy available under applicable law.

13. Pre-Order Products

Pre-order lead times and fulfilment arrangements are product-specific. Refer to the product information and Shipping page provided when you purchase; a standard in-stock delivery estimate does not apply to a pre-order.

Denza B5 and B8 passenger-screen pre-orders follow sequential manufacturing, air freight to BAOLAB, BAOLAB quality inspection after arrival, and Australia Post delivery after BAOLAB dispatch. Inspection takes place after air freight and does not overlap with it. The standard processing and direct-from-China delivery estimates do not apply to these screens.

Shipping within Australia is free for these passenger screens. Australia Post tracking is emailed when BAOLAB dispatches the screen to the customer; tracking is not provided for the inbound shipment from China to BAOLAB.

Manufacturing, freight and customs delays may affect pre-order estimates. We will contact you about significant changes. This section does not exclude any cancellation, refund or other remedy available under applicable law.

14. Returns & Refunds — Physical Products

Our voluntary change-of-mind return policy allows you to request a return within 30 days after receiving an eligible item. The item must be unworn or unused, in the condition received, with tags and original packaging. Provide your receipt or other proof of purchase and contact hello@baolab.au before returning it for instructions.

Change-of-mind returns are not available for custom products or special orders, personalised items, gift cards or sale items. These conditions and exclusions do not apply to rights or remedies for defective, damaged, incorrectly supplied or otherwise non-conforming goods under applicable law.

Digital services are not physical goods to return. Their cancellation, Money Back Guarantee and customer-interruption provisions are in section 4; they are not excluded by the physical-product return rules.

We will notify you after receiving and inspecting a return. Approved refunds are made to the original payment method within 10 business days; your bank or card issuer may take additional time to post the refund. For a change-of-mind exchange, return the eligible item and place a separate order after acceptance of the return.

15. Physical-Product Warranty

BAOLAB physical products have a minimum 12-month warranty against manufacturing defects, covering manufacturing defects, material faults and functionality issues under normal use. Product-specific or manufacturer warranty terms, including any longer coverage, are described on the relevant product page.

This voluntary coverage does not cover normal wear and tear or damage caused by misuse, accidents, modifications, unauthorised repairs, installation, or water exposure unless water protection is specified for that product.

The voluntary coverage is additional to rights under applicable consumer law. Its period, conditions and exclusions do not limit rights or remedies that cannot lawfully be excluded. Contact hello@baolab.au with your order details and a description of the issue.

16. Installation

Some products require professional installation. Follow the product-specific installation information and use a qualified automotive technician where required or recommended.

To the extent permitted by law, BAOLAB is not responsible for damage to the vehicle, product or third-party property caused by improper installation or installation work outside our control. This does not exclude responsibility for a defect in our product, information or service, or any right or remedy that cannot lawfully be excluded.

17. Limitation of Liability — Physical Products

To the extent permitted by law, our total liability for claims relating to a physical product is limited to its purchase price. We exclude liability for indirect, incidental or consequential losses caused by improper installation, misuse or vehicle modifications outside our control. These limitations do not apply to liability, rights or remedies that cannot lawfully be limited or excluded.

18. Product Compatibility

Check the listed vehicle model, year, configuration and product requirements before purchasing. Modifications or other aftermarket accessories may affect fitment. Contact us if your configuration is uncertain. We cannot promise compatibility with unlisted configurations; this does not remove responsibility for the compatibility claims we make or rights under applicable law.

19. Intellectual Property

The BAOLAB name, logo and website materials are our intellectual property. You must not use our trademarks without written permission. Our proprietary service methodology and processes must not be copied, reverse-engineered or replicated except where permitted by applicable law.

20. Privacy

We collect information reasonably necessary to provide our products and services, verify an eligible order and diagnose a reported issue. Personal information is handled as described in our Privacy Policy, including the use of service providers to operate the store and fulfil orders. Information reasonably requested for re-activation is subject to section 7.3.

21. Governing Law & Disputes

These Terms are governed by the laws of Victoria, Australia, subject to any mandatory rights or protections under applicable law. The courts of Victoria have non-exclusive jurisdiction.

Please contact us first to try to resolve a dispute. Where appropriate, we will try mediation before court proceedings. This does not prevent access to a regulator, tribunal or court, urgent relief, or any remedy available under applicable law.

22. Changes to Terms

We may publish updated Terms for future purchases, with a version and effective date. We may notify customers of material changes where relevant or required. Publication or continued use does not, by itself, replace the Terms or benefits agreed for an existing purchase. Existing purchases remain subject to the version made available before that purchase unless a lawful change is separately agreed.

23. Severability

If a provision is unenforceable, the remaining provisions continue to apply to the extent they can operate without it. No provision limits rights or remedies that cannot lawfully be excluded.

24. Entire Agreement

These Terms, the product or service description and selected inclusions made available at purchase, and the agreed order details form the agreement for that purchase. They do not remove rights arising from representations made before purchase or from applicable law. The version applicable to an earlier purchase is not superseded solely by publication of a later version.

25. Contact Information

BAOLAB
Melbourne, VIC, Australia
Email: hello@baolab.au
Website: www.baolab.au

26. Acceptance

By purchasing a BAOLAB product or service after these Terms have been made available to you, you agree to the version applicable to that purchase. These Terms do not retrospectively replace the Terms for earlier purchases.

Version 2.0 — Effective: 6 October 2026, subject to the prospective application stated at the beginning of this document.